Privacy Policy

At On Track Physiotherapy Ltd we are committed to safeguarding and preserving the privacy of both our clients and visitors to our website. With the new data protection rules, the GDPR, effective from 25 May 2018, we would like to clearly state our privacy policy.

Since we changed direction to deal exclusively with racehorse training establishments, we do not collect or share personal data; however we hold some within historic veterinary physiotherapy clinical records. We do not conduct any marketing whatsoever.

Email enquiries through this secure website are answered promptly then duly deleted. Other email communication, voicemails, and messages via text, iMessage or WhatsApp, are used to arrange appointments and deleted once no longer required. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically; sending such information is entirely at your own risk.

Our veterinary physiotherapy clinical records are confidential documents kept in adherence with Caldicott principles and the standards of our regulating body, the Chartered Society of Physiotherapy. They are only ever shared with the referring vet. Their storage is secure, either at racehorse trainers’ premises, or in our home office in a locked cabinet. All invoicing is produced and stored electronically, with password-protected access and up-to-date antivirus software. After the retention period has expired, clinical records and invoices are securely destroyed and disposed of /deleted.

We do update this policy from time to time so please do review it regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you: anonymous information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data. This statistical data does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this privacy policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information

Contacting us

Please do not hesitate to contact us regarding any matter relating to this privacy policy at